:root{--bg:#f5f6fa;--panel:#fff;--panel2:#f0f2f8;--text:#1b1f2a;--muted:#6b7280;--line:#e3e6ee;--primary:#4f46e5;--primary-t:#fff;--ok:#16a34a;--warn:#d97706;--bad:#dc2626;--info:#0284c7;--shadow:0 1px 3px rgba(20,25,50,.08),0 4px 14px rgba(20,25,50,.05);--r:10px}
:root[data-theme=dark]{--bg:#0f1117;--panel:#181b24;--panel2:#212533;--text:#e7e9f0;--muted:#98a0b3;--line:#2a2f40;--primary:#7c83ff;--primary-t:#0b0d14;--shadow:0 1px 3px rgba(0,0,0,.4)}
@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--bg:#0f1117;--panel:#181b24;--panel2:#212533;--text:#e7e9f0;--muted:#98a0b3;--line:#2a2f40;--primary:#7c83ff;--primary-t:#0b0d14;--shadow:0 1px 3px rgba(0,0,0,.4)}}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font:14px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--text)}
.hidden{display:none!important}
h1{font-size:22px;margin:0 0 4px}h2{font-size:16px;margin:0 0 10px}h3{font-size:14px;margin:0 0 8px}
a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}
.muted{color:var(--muted)}.small{font-size:12px}.right{text-align:right}.nowrap{white-space:nowrap}
.mono{font-family:ui-monospace,Consolas,monospace}
.app{display:flex;height:100vh}
.side{width:230px;flex:none;background:var(--panel);border-right:1px solid var(--line);padding:14px 10px;overflow:auto}
.content{flex:1;min-width:0;display:flex;flex-direction:column}
main{flex:1;overflow:auto;padding:20px 24px 40px}
.brand{display:flex;align-items:center;gap:8px;font-weight:700;font-size:17px;padding:4px 8px 14px}
.brand.big{font-size:24px;padding:0}
.logo{width:22px;height:22px;border-radius:6px;background:var(--primary);display:inline-block;position:relative}
.logo:after{content:"";position:absolute;inset:5px 6px;border:2px solid var(--primary-t);border-radius:2px}
.nav a{display:flex;align-items:center;gap:9px;padding:8px 10px;border-radius:8px;color:var(--text);margin-bottom:2px}
.nav a:hover{background:var(--panel2);text-decoration:none}
.nav a.active{background:var(--primary);color:var(--primary-t)}
.nav .sec{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:14px 10px 4px}
.nav .pill{margin-left:auto}
.top{display:flex;align-items:center;gap:10px;padding:10px 24px;background:var(--panel);border-bottom:1px solid var(--line)}
.gsearch{flex:1;max-width:620px}.gsearch input{width:100%}
.user{display:flex;align-items:center;gap:8px;font-size:13px}
.menu-btn{display:none}
.bell-wrap{position:relative}
.popover{position:absolute;right:0;top:42px;width:340px;max-height:420px;overflow:auto;background:var(--panel);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);z-index:30}
.popover .it{padding:9px 12px;border-bottom:1px solid var(--line);cursor:pointer}.popover .it.unread{background:var(--panel2)}
input,select,textarea{font:inherit;color:var(--text);background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:7px 10px;outline:none;max-width:100%}
input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb,var(--primary) 20%,transparent)}
textarea{width:100%;min-height:80px;resize:vertical}
input[type=checkbox]{width:auto;accent-color:var(--primary)}input[type=color]{padding:2px;height:34px;width:50px}
label{display:block;font-size:12px;color:var(--muted);margin-bottom:10px}label>input,label>select,label>textarea{display:block;width:100%;margin-top:4px;color:var(--text)}
label.inline{display:inline-flex;align-items:center;gap:6px;margin:0}label.inline input{width:auto;margin:0}
.btn{font:inherit;border:1px solid var(--line);background:var(--panel);color:var(--text);padding:7px 13px;border-radius:8px;cursor:pointer;display:inline-flex;align-items:center;gap:6px}
.btn:hover{background:var(--panel2)}.btn:disabled{opacity:.5;cursor:not-allowed}
.btn.primary{background:var(--primary);color:var(--primary-t);border-color:var(--primary)}.btn.primary:hover{filter:brightness(1.08)}
.btn.danger{color:var(--bad);border-color:color-mix(in srgb,var(--bad) 40%,var(--line))}
.btn.sm{padding:3px 9px;font-size:12px}.btn.icon{padding:6px 10px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);padding:16px}
.grid{display:grid;gap:14px}.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
.kpi{padding:14px 16px}.kpi .v{font-size:26px;font-weight:700;line-height:1.1}.kpi .l{color:var(--muted);font-size:12px}
.kpi.warn .v{color:var(--warn)}.kpi.bad .v{color:var(--bad)}.kpi.ok .v{color:var(--ok)}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;margin-bottom:16px;flex-wrap:wrap}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.row.end{justify-content:flex-end}.sp{flex:1}
table{width:100%;border-collapse:collapse}
th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:top}
tbody tr:hover{background:color-mix(in srgb,var(--panel2) 60%,transparent)}
tr.clickable{cursor:pointer}
.tablewrap{overflow-x:auto}
.chip{display:inline-block;padding:1px 8px;border-radius:99px;font-size:11px;font-weight:600;color:#fff;margin:1px 3px 1px 0}
.pill{display:inline-block;padding:1px 8px;border-radius:99px;font-size:11px;font-weight:600;background:var(--panel2);color:var(--muted);border:1px solid var(--line)}
.pill.ok{color:var(--ok);border-color:currentColor;background:transparent}.pill.warn{color:var(--warn);border-color:currentColor;background:transparent}
.pill.bad{color:var(--bad);border-color:currentColor;background:transparent}.pill.info{color:var(--info);border-color:currentColor;background:transparent}
.badge{background:var(--bad);color:#fff;border-radius:99px;font-size:10px;padding:0 5px;margin-left:3px;vertical-align:top}
mark{background:#fde68a;color:#111;border-radius:2px;padding:0 1px}
.snip{color:var(--muted);font-size:12px;margin-top:2px}
.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px;align-items:center}
.filters input,.filters select{padding:6px 8px;font-size:13px}
.bulk{position:sticky;bottom:0;background:var(--primary);color:var(--primary-t);padding:10px 14px;border-radius:var(--r);display:flex;gap:8px;align-items:center;margin-top:10px;flex-wrap:wrap}
.bulk select,.bulk .btn{font-size:12px}
.pager{display:flex;gap:6px;align-items:center;justify-content:space-between;margin-top:12px}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:14px;overflow-x:auto}
.tabs button{font:inherit;background:none;border:0;border-bottom:2px solid transparent;padding:8px 12px;color:var(--muted);cursor:pointer;white-space:nowrap}
.tabs button.on{color:var(--primary);border-color:var(--primary);font-weight:600}
.split{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:16px;align-items:start}
.preview{position:sticky;top:0;height:calc(100vh - 150px);min-height:420px;display:flex;flex-direction:column;padding:0;overflow:hidden}
.preview iframe,.preview img{flex:1;width:100%;border:0;object-fit:contain;background:var(--panel2)}
.preview pre{margin:0;padding:14px;overflow:auto;flex:1;white-space:pre-wrap;font-size:12px}
.ocrbox{width:100%;min-height:380px;font-family:ui-monospace,Consolas,monospace;font-size:12px}
.drop{border:2px dashed var(--line);border-radius:14px;padding:46px 20px;text-align:center;color:var(--muted);transition:.15s;cursor:pointer}
.drop.over{border-color:var(--primary);background:color-mix(in srgb,var(--primary) 8%,transparent);color:var(--primary)}
.bar{height:8px;background:var(--panel2);border-radius:99px;overflow:hidden}.bar>i{display:block;height:100%;background:var(--primary)}
.hbar{display:grid;grid-template-columns:110px 1fr 34px;gap:8px;align-items:center;font-size:12px;margin:5px 0}
.vbars{display:flex;align-items:flex-end;gap:6px;height:120px;padding-top:10px}
.vbars div{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;font-size:10px;color:var(--muted)}
.vbars i{display:block;width:100%;background:var(--primary);border-radius:4px 4px 0 0;min-height:2px}
.timeline{border-left:2px solid var(--line);margin-left:6px;padding-left:14px}
.timeline .ev{position:relative;margin-bottom:12px}.timeline .ev:before{content:"";position:absolute;left:-20px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--primary)}
.comment{background:var(--panel2);border-radius:10px;padding:9px 12px;margin-bottom:8px}
.overlay{position:fixed;inset:0;background:rgba(10,12,25,.5);display:flex;align-items:flex-start;justify-content:center;padding:4vh 16px;overflow:auto;z-index:50}
.modal{background:var(--panel);border-radius:14px;box-shadow:0 20px 60px rgba(0,0,0,.4);width:100%;max-width:640px;padding:20px}.modal.wide{max-width:980px}
.modal h2{font-size:18px}.modal .foot{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
.subrow{display:grid;gap:6px;align-items:center;margin-bottom:6px}
.subrow select,.subrow input{width:100%;min-width:0;padding:6px 8px}
.err,.error{color:var(--bad);font-size:13px;min-height:18px}
#toasts{position:fixed;bottom:18px;right:18px;display:flex;flex-direction:column;gap:8px;z-index:100}
.toast{background:var(--text);color:var(--bg);padding:10px 16px;border-radius:10px;box-shadow:var(--shadow);max-width:360px}.toast.bad{background:var(--bad);color:#fff}
.login{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:16px}
.login-card{width:100%;max-width:360px;display:flex;flex-direction:column;gap:6px}
.wfsvg{width:100%;overflow:auto;background:var(--panel2);border-radius:10px;padding:8px}
.wfsvg text{fill:var(--text);font:12px system-ui}.wfsvg .st{fill:var(--panel);stroke:var(--line);stroke-width:1.5}.wfsvg .st.cur{stroke:var(--primary);stroke-width:3}
.wfsvg .st.fin{stroke:var(--ok)}.wfsvg .st.ini{stroke-dasharray:0}.wfsvg path{fill:none;stroke:var(--muted);stroke-width:1.4}.wfsvg .lbl{font-size:10px;fill:var(--muted)}
.empty{text-align:center;color:var(--muted);padding:34px}
@media (max-width:980px){.g4{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:1fr 1fr}.split{grid-template-columns:1fr}.preview{position:static;height:60vh}}
@media (max-width:760px){.side{position:fixed;inset:0 auto 0 0;z-index:40;transform:translateX(-100%);transition:.2s}.side.open{transform:none;box-shadow:var(--shadow)}.menu-btn{display:inline-flex}main{padding:14px}.g2,.g3,.g4{grid-template-columns:1fr}.top{padding:8px 12px}.user .name{display:none}}
.agent-card{margin-bottom:14px;border-left:4px solid var(--primary)}
.agent-head{display:flex;gap:12px;align-items:flex-start}
.avatar{width:38px;height:38px;flex:none;border-radius:50%;background:var(--panel2);display:flex;align-items:center;justify-content:center;font-size:20px}
.bubble{background:var(--panel2);border-radius:4px 14px 14px 14px;padding:10px 14px;font-size:14.5px;line-height:1.5}
.facts{display:flex;flex-wrap:wrap;gap:6px;margin:10px 0 0 50px}
.warns{margin:8px 0 0 50px}.warn-line{color:var(--warn);font-size:13px;margin-top:3px}
.agent-actions{display:flex;gap:8px;flex-wrap:wrap;margin:12px 0 0 50px}
.adjust{margin:12px 0 0 50px}.adjust summary{cursor:pointer;color:var(--primary);font-size:13px}
@media (max-width:760px){.facts,.warns,.agent-actions,.adjust{margin-left:0}}
.chat-u{background:var(--primary);color:var(--primary-t);border-radius:14px 14px 4px 14px;padding:9px 14px;margin:10px 0 10px auto;max-width:80%;width:fit-content}
#chat{max-height:52vh;overflow:auto;padding-right:4px}
.grid>*{min-width:0}.grid>.card{overflow-x:auto}
@media (max-width:1000px){.g2{grid-template-columns:1fr}}